Housing Crisis (not the economic kind)
So, I'm starting to get a little anxious with our housing block. I contacted the Hilton Garden Inn in Charlottesville in November 11 regarding a housing block. I received a proposal and we liked it, so I went ahead and asked her to send me the housing contract. I never received anything, so I followed up again early December. I thought I'd give them sometime over the Thanksgiving holiday. The Director of Sales responded within an hour and said she'd "send" it that afternoon. Still nothing. I emailed this weekend and called today. Nothing. Does anyone have any advice or thoughts? I'm getting worried it's taking this long to get a contract, especially given the economic climate. We wanted to go with the Hilton Garden Inn because the hotel's super close to our reception venue. Thanks for any insight or advice!
Labels: Housing, Miss Keswick
posted by Miss Keswick at 1:05 PM
2 Comments:
My suggestion is just one word . . Escalate. If the sales Director is not responding to you in a timely manner, find out who their boss is (General Manager?). Get in contact with them and in the nicest way possible tell them that you called/emailed the Director of Sales, and 2 months later, you have yet to receive a response. The boss should be able to get the information to you, and ensure timely communication in the future.
They may have had a staffing change or something, and didn't fully communicate to the new person what events are coming up. My venue has changed catering managers 3 times, since I first started working with them. Now, I just speak to the boss.
Best of Luck!
I have worked for Hilton Hotels as recently as a month ago and I would just give you one thing to think about: if it is this hard to give them your money, what will happen when you need something from them. I would think twice about chasing them down for a contract.
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