J.Crew Bridesmaid Dress Debacle
Some of you may remember my post a while back about my bridesmaids dresses. Well, as you might be able to tell from the title of this post, things didn't end so well even after my girls were able to deal with J. Crew's faulty website. My sister and I had a little runway show once we were both home to check out her dress options, when I realized the dresses were NOT the color they appeared online. Don't get me wrong, they are pretty dresses, but they were an orangey pink, and our wedding colors are wine, raspberry, and champagne. I agonized over it during the holidays, do I ask them to return? work around it? suck it up? But my sister (maid of honor) and 2 of my 3 secondary sponsors (kinda like bridesmaids but they take care of the cord, the candle, and the veil during the ceremony) were adamant that if they didn't fit with our vision, then they were happy to return them.
Below are the dresses:
Luckily, J. Crew has a very easy and friendly return policy, so we don't anticipate any problems returning the dresses. In addition, my wonderful bridesmaid Sara was able to find an email address on the website to which you can write to request SWATCHES. Oh how I wish I'd known that was an option. But again, I think we were all swayed by the ridiculous Sales going on the website. Here's the email address: ashley@jcrew.com. Kinda random, huh?
Has anyone had any luck or experience with this?
posted by Miss Keswick at 10:33 PM
6 Comments:
I've actually had a really good experience with them. And, yes, the e-mail is completely random and "Ashley" won't be the one who responds. My bridesmaids e-mailed and had a good experience too. I actually called and spoke with someone and had my swatches in no time. And, just like you, the swatch was a completely different color that was on the site. I love the color nevertheless, so we kept with it, but it's a tough shade to match.
I too bought a few dresses for my bridesmaids to try on--returning them was really easy. I just went to the store with the dresses and receipt, and they refunded the card I bought it with. Good luck!
I agree, it's best to get a swatch first. I have to say, even after receiving the small piece of fabric, the color still looked different when it was the whole dress. I guess it's a good thing they have such good customer service! I wish I could find the perfect yellow J.Crew dress because I love the styles. I hope you have a good experience!
Thanks ladies! That really helps :)
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